Their answer
------Reply to Your Inquiry-------
Hi Marko,
Thank you for contacting LG Mobile Communications.
I'd be glad to assist you today with regard your LG G Flex 2 mobile phone. In response to this inquiry, I'm afraid no confirmation has been provided for the LG G Flex 2 unit regarding the Marshmallow update since the software has been released by Google. The reason for the release date variation is because software updates follow a certain process.
For Android, it is faster to receive updates on Google products (for phones, that's the Nexus line) or on unlocked/rooted units wherein the update may be installed manually (although not supported by LG as this is a customization). For carrier-specific devices, this may take longer and will vary. After a phone manufacturer like LG prepares the software with the help of the developer (Google who made Android), the update will have to run through carriers PCS in order for them to incorporate carrier-specific features - and also test the new software thoroughly on the network. After some collaboration, the carrier will then approve the update and push it out to your device which will then be downloaded and installed through the network signals from your carrier.
As such, you may also directly correspond with your carrier if they already have an estimated date for the release of the update. In case that there's none yet, I'm afraid we'll still have to wait. I do apologize.
I hope this information has been helpful in addressing your concern. Should you have any other questions, please feel free to contact us again via Email, Live Chat, or Phone by calling 800-793-8896.
Thank you for choosing LG.
Sincerely,
Jade
------Reply to Your Inquiry-------
Hi Marko,
Thank you for contacting LG Mobile Communications.
I'd be glad to assist you today with regard your LG G Flex 2 mobile phone. In response to this inquiry, I'm afraid no confirmation has been provided for the LG G Flex 2 unit regarding the Marshmallow update since the software has been released by Google. The reason for the release date variation is because software updates follow a certain process.
For Android, it is faster to receive updates on Google products (for phones, that's the Nexus line) or on unlocked/rooted units wherein the update may be installed manually (although not supported by LG as this is a customization). For carrier-specific devices, this may take longer and will vary. After a phone manufacturer like LG prepares the software with the help of the developer (Google who made Android), the update will have to run through carriers PCS in order for them to incorporate carrier-specific features - and also test the new software thoroughly on the network. After some collaboration, the carrier will then approve the update and push it out to your device which will then be downloaded and installed through the network signals from your carrier.
As such, you may also directly correspond with your carrier if they already have an estimated date for the release of the update. In case that there's none yet, I'm afraid we'll still have to wait. I do apologize.
I hope this information has been helpful in addressing your concern. Should you have any other questions, please feel free to contact us again via Email, Live Chat, or Phone by calling 800-793-8896.
Thank you for choosing LG.
Sincerely,
Jade
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